- Register RoadCue.Open RoadCue and tap Start Driving at least once so the Location row is available in Settings.
- Open Location settings.Go to Settings → Apps → RoadCue → Location. On earlier iOS versions, use Privacy & Security → Location Services → RoadCue.
- Select Always.Turn Precise Location on. If you previously chose Allow Once, change the setting manually before starting again.
- Confirm the status.Reopen RoadCue and verify that the monitoring status reports background protection.
GET BACK ON
THE ROAD.
SUPPORT FOR 1.2.0.
Fix the most common alert and location issues, review the exact iPhone and Android setup, or send us a camera-data correction.
REQUIRED SETUPROAD CUE / 1.2.0
Verify these four required settings for reliable background alerts.
- 01Location servicesREQUIRED · ON
- 02Precise locationREQUIRED · ON
- 03Background accessREQUIRED · ALWAYS
- 04Media volumeREQUIRED · AUDIBLE
CHECKLIST: VERIFY IN SETTINGSCANADA
START WITH
THE SIGNAL.
Choose the symptom that matches what you see. Each check is safe to complete while parked—never troubleshoot while driving.
RoadCue will not start driving mode
- Confirm Location Services or GPS is turned on for the device.
- Give RoadCue location access while the app is in use, then tap Start Driving again.
- If access was previously denied, open the device settings from RoadCue’s setup prompt and change the permission manually.
- Close and reopen RoadCue after changing system permissions.
The status says foreground only
RoadCue can monitor while visible, but alerts may pause when another app is in front. Grant Always or Allow all the time location access using the instructions below.
A nearby camera did not trigger an alert
RoadCue only warns for records in its bundled snapshot when your direction is closing on the monitored approach. A camera behind you, on a parallel road, outside the current snapshot, or not published by the source authority may not alert.
If the direction and location should have matched, send a camera-data correction with the intersection and travel direction.
The alert is silent or too quiet
- Raise the device’s media volume while parked.
- Open RoadCue Settings → Sound and preview the selected crossing sound.
- Check whether audio is being routed to Bluetooth, a vehicle system, headphones, another navigation app, or an active phone call.
- On iPhone, test spoken alerts with silent mode off; the crossing chime is configured separately from platform-managed speech.
Speed, heading, or background updates stop
- Confirm Precise Location is enabled and move to an area with a clear GPS signal.
- Do not force-quit RoadCue during an active trip.
- On Android, allow background activity or unrestricted battery use if the device manufacturer suspends RoadCue.
- Stop driving mode, reopen the app, and start it again while parked.
THE SNAPSHOT
CAN BE CORRECTED.
RoadCue 1.2.0 uses a reviewed, build-time snapshot of official Canadian sources. It is not live-updated on your phone, so corrections are verified before a future app update.
Request a data correction Opens a prepared emailLocation
Exact intersection or road, city, and province.
Direction
The direction of travel for the monitored approach.
Camera type
Red-light, speed, combined, removed, or unknown.
Correction
What appears missing, incorrect, duplicated, or out of date.
Evidence
An official source link or clear supporting reference, when available.
Do not send photos taken while driving, licence plates, trip histories, or other unnecessary personal information. This inbox is not monitored for emergencies or legal advice.
STILL STUCK?
SEND THE SIGNAL.
For faster troubleshooting, include RoadCue 1.2.0, your device model, operating-system version, what you expected, and what happened instead.